Terrace

Terrace documentation

Inspections and maintenance#

On this page

Open Inspections & maintenance and choose the tenancy. Owners and admins record inspections and approve maintenance. Every operator can read the records and prepare maintenance for review.

Complete a photographed inspection#

  1. Open New inspection, enter the inspection date and any initial notes, then select Create inspection draft.
  2. In the draft, choose a JPEG or PNG up to 1.5 MB and select Save photo evidence. Repeat to retain further photos.
  3. Check the saved photographs and enter the inspection notes.
  4. Select Complete inspection.

Completion requires notes and at least one saved photo. The completed record retains the date, notes, photographs, completion time and actor. Evidence details shows each photo's filename, size, upload actor and time, and SHA-256 fingerprint. The filename link opens the saved image.

Prepare maintenance#

Under Prepare maintenance, enter the work required, trade name and email, due date and estimate in AUD. Select Prepare for approval.

The new job reads Prepared · awaiting approval. Preparing does not approve the work or contact the trade. A member-account agent stops here and hands the job to a person for review.

Approve and send the packet#

  1. An owner or admin reviews the scope, trade details, date and estimate, then selects Approve maintenance.
  2. Terrace saves an approval snapshot and changes the job to Approved · awaiting external handoff.
  3. Select Download approved email packet (.eml).
  4. Open the packet in your own email client, check it and send it to the trade.
  5. After sending, enter an Email or external handoff reference and select Record external handoff.

Downloading an .eml file does not send it. The final state, Sent · external handoff recorded, means a person recorded the external handoff. Terrace does not deliver the maintenance email or confirm receipt by the trade.

Check the retained evidence#

Approval evidence shows the reviewer, role, approval time, approved version, snapshot and snapshot fingerprint. The approved email packet remains downloadable, and the job retains the external handoff reference and recording actor and time.

Approvals and changes check the current version. If another action changed the record, reopen the current page and review it before acting. Backups include photographs and approval records.